RHWB Pulse — Privacy Policy

Last updated: September 24, 2026

RHWB Pulse ("the app") is provided by Runners High With Bala (RHWB) for RHWB runners and coaches. This policy explains what information the app collects and how it's used.

Information we collect

• Email address — used to sign you in (via a one-time code sent to your email) and to look up your role (runner, coach, or admin) in the RHWB system. We do not use it for marketing.
• Training and coaching data — the running activities, scores, coach comments, and season history already associated with your RHWB account are displayed in the app. This data comes from RHWB's existing systems (FinalSurge and RHWB's own records) — the app does not collect anything new beyond what you already share with your coach through those channels.
• Profile details — depending on your account, the app displays details RHWB already holds about you, such as name, gender, phone number, address and date of birth. These come from your RHWB enrollment; the app does not ask you to enter them.
• App usage — when you sign in, how long you use the app, and which screens you visit, so RHWB can see whether the tools are useful. This is linked to your email and is not shared with third parties.
• Push notification token — if you allow notifications, a device token is stored so RHWB can send announcements to your phone.
• Messages you send to Veer, the app's AI training assistant, so it can generate a response. These are sent to RHWB's backend and to Google's Vertex AI to produce the reply.

Information we do not collect

The app does not use advertising SDKs or third-party analytics, does not track you across other apps or websites, and does not sell or share your data with third parties for advertising purposes.

How your information is used

Your email and role determine what data you can see in the app — runners see their own training data, coaches see the runners assigned to them. All data access is authorized by RHWB's backend on every request.

Data storage and security

Your data is stored on RHWB's servers (Google Cloud Platform) and is protected by the same access controls used across RHWB's coaching platform. Sign-in uses Firebase Authentication.

Your choices

You can sign out of the app at any time from the Profile screen.

Deleting your account. Choose Profile → Delete account in the app to permanently delete your account. This removes your sign-in, profile record, notification tokens, preferences and app-usage history. Coaching comments you wrote about runners are kept so runners retain their training history, but are no longer attributed to you. Records that RHWB receives from FinalSurge are governed by FinalSurge and may reappear on a later sync until they are also removed there; contact us and we will help with that. Records of your participation in RHWB programs, such as registrations, payments and training history, are kept by the club and are not removed when you delete your account.

If you cannot use the app, email support@rhwb.org from the address on your account and we will delete it for you, typically within 30 days. To request that your data be corrected, use the same address.

Children's privacy

RHWB Pulse is used by participants in RHWB's coaching programs, which include some children under 13 alongside adult runners and coaches. For any participant under 13, enrollment in the program — and the collection of the training and coaching data described above — happens only after a parent or guardian has registered the child and given consent as part of RHWB's enrollment process.

The app itself does not ask a child to create an account or enter information directly: sign-in and data are tied to the email address provided at enrollment, which is typically a parent's or guardian's.

If you're a parent or guardian and want to review, correct, or request deletion of your child's information, contact us using the details below.

Changes to this policy

If this policy changes, we'll update the date at the top of this page.

Contact us

Questions about this policy or your data can be sent to: support@rhwb.org